How much does delivery cost?

Free for orders over £50 £5 standard delivery £8 Saturday delivery

FAQs – Shicken®

Q: Will my parcel arrive chilled or frozen?

Your order will always arrive frozen . Please store the products as instructed on the packaging.

Q: Where do you deliver?

We currently ship online orders within the UK , offering our full range of products. In the US , a selection of four products is available – and we hope to expand soon! You can also find our products at select retailers, including Costco (UK, US, Canada), Albert Heijn (Netherlands), and other trusted retailers across Europe .

Q: Can I buy your products outside the UK?

Yes! Our products are available in retailers such as Costco USA 🇺🇸, Canada 🇨🇦, and the UK 🇬🇧, Albert Heijn in the Netherlands 🇳🇱 . We're expanding to more countries including Germany 🇩🇪, Qatar 🇶🇦 & more soon!

Q: When will my order be processed & dispatched?

We process orders on Tuesdays and Thursdays , plus Fridays for Saturday delivery (extra fee). No dispatches on bank holidays. Orders placed before 10 am on a processing day will be shipped the same day for next-day delivery. During holidays and sale periods, processing times may be longer. We value our customers in Northern Ireland, Scotland, and other specific regions across the UK. DPD typically provides a 2-5 working day delivery service to these areas. Orders from these regions are processed between Monday and Wednesday , aiming for delivery by Friday. Orders placed after Wednesday will be processed the following Monday. We always strive to get your order to you as quickly as possible and truly appreciate your patience and support. If you need to change or cancel your order , please contact us immediately. Once processed, we cannot make changes.

FAQs

Your order will always arrive frozen. Please store the products as instructed on the packaging.

We currently ship online orders within the UK, offering our full range of products. In the US, a selection of four products is available – and we hope to expand soon!

You can also find our products at select retailers, including Costco (UK, US, Canada), Albert Heijn (Netherlands), and other trusted retailers across Europe.

Yes! Our products are available in retailers such as Costco USA 🇺🇸, Canada 🇨🇦, and the UK 🇬🇧, Albert Heijn in the Netherlands 🇳🇱. We're expanding to more countries including Germany 🇩🇪, Qatar 🇶🇦 & more soon!

We process orders on Tuesdays and Thursdays, plus Fridays for Saturday delivery (extra fee). No dispatches on bank holidays.

Orders placed before 10 am on a processing day will be shipped the same day for next-day delivery.
During holidays and sale periods, processing times may be longer.

We value our customers in Northern Ireland, Scotland, and other specific regions across the UK. DPD typically provides a 2-5 working day delivery service to these areas. Orders from these regions are processed between Monday and Wednesday, aiming for delivery by Friday. Orders placed after Wednesday will be processed the following Monday. We always strive to get your order to you as quickly as possible and truly appreciate your patience and support.

If you need to change or cancel your order, please contact us immediately. Once processed, we cannot make changes.

We take a little pause on UK bank holidays, so there won’t be any dispatches on those days. But don’t worry – your order will be on its way the very next dispatch day. Thanks so much for your patience and understanding!

The bank holidays in 2025 include: 18 April (Fri), 21 April (Mon), 5 May (Mon), 26 May (Mon), 25 August (Mon), 25 December (Thur), 26 December (Fri).