Parcel arrives damaged or defrosted
If your parcel arrives damaged or defrosted, please send us a few clear photos before disposing of anything.
This helps us sort things out for you as quickly as possible.
📮You can contact us at Hello@Shickenfoods.com
The photos should include:
1. The whole parcel from the outside
Include any damaged, crushed or wet areas.
2. The whole parcel with the DPD label clearly visible
Stand a little further back so the full box, label and any damage are all in the photo.
3. The whole parcel once opened
Especially important if the items have arrived defrosted. Please show all items and the inner packaging.
4. Any damaged or leaking packs
Please photograph each affected item clearly.
Tip: If the whole order is affected, please make sure the photos show the whole order, rather than just a few items.
The clearer the photos, the easier it is for us to arrange the right refund, replacement or courier claim for you.
